Access, smartly considered

Access planning begins with who needs to enter, when they enter, and what should happen when the usual path does not apply.

A small office has employees, a cleaner after hours, and delivery visitors. The owner wants a simple access conversation.

Model access as people and moments

An access plan links a person or role to an entry moment and the permission needed for that moment. An exception is a situation—such as a lost credential or visitor arrival—that needs its own agreed response.

Employees may need weekday entry, the cleaner a defined after-hours moment, and visitors a host-confirmed arrival. The plan does not claim which credential technology will be used; it makes the policy question visible.

Separating roles avoids a common mistake: granting a single “building access” expectation to people whose responsibilities and hours differ.

1. List the three roles in the scenario.
2. Write one entry moment for each.
3. Add one exception that the owner must decide.